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Director, Technology Client Support Services

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Job Vacancy Announcement

Position Information

Position Title Director, Technology Client Support Services
Position Type Administrative
Department Learning Technology and Support Services
FLSA Exempt
Union/Non Union Non Union
Full Time or Part Time Full Time
Grade 17
Salary Range
Hiring Salary Range $76,713 - $84,384/Annual
Fixed Term/Tenure Track (Faculty Only)
Regular or Temporary Regular
Job Description Summary

Provides vision and strategic direction for client and academic support services for students, faculty, and staff college-wide. Responsibilities includes management of computer labs and common technology spaces, service desk, desktop support, equipment repair, software licensing and software development. Ensures coordinated support for Enterprise Technology efforts and initiatives.

Minimum Qualifications
  1. Master’s degree required.
  2. Minimum three years supervisory experience, and three years’ experience managing client support services.
  3. Experience working in a higher education environment.
  4. Experience with ITIL or similar standards, certification preferred.
Criteria

CRITERIA:The following criteria, which are not the sole criteria used in the final hiring decision, will be used to review the applications of those persons who meet the stated minimum qualifications and to select those qualified applicants who will be interviewed. Other information and observations made during the interview process may be considered in the selection process. Please ensure that your application and attached documents address the criteria listed below.

  1. Ability to manage, motivate and evaluate professional IT staff.
  2. Ability to facilitate meetings.
  3. Ability to conduct user presentations.
  4. Ability to manage multiple tasks and projects simultaneously.
  5. Ability to provide exceptional customer service in a high stress environment.
  6. Demonstrate the ability to develop and implement effective plans for service delivery.
  7. Ability to lead complex problems to resolution.
  8. Ability to manage personnel who troubleshoot and resolve complex problems.
  9. Ability to troubleshoot and resolve complex integration problems, related to Colleague.
  10. Ability to perform detailed work independently, as well as, in a team environment.
  11. Working knowledge with Microsoft Office.
  12. Excellent interpersonal skills.
  13. Excellent customer service orientation skills.
Job Requirements
  1. Must be available to work Monday – Friday, 8:30 a.m. to 4:30 p.m. Work schedule subject to change based on the needs of the department.
  2. A limited background investigation will be conducted prior to offer of employment. A signed authorization for release of personal information will be required if selected for an interview.
  3. Ability to communicate effectively in spoken and written standard English.
  4. As required by the 1986 Immigration Act, be prepared to present acceptable documentation showing your identity and that you are a U.S. citizen or an alien who is authorized to work.
Is Background Check Required? Yes

Posting Detail Information

Posting Number PGCC88711/12
Open Date 08/02/2017
Close Date
Open Until Filled Yes
Background Check Statement
Special Instructions to Applicants

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Which of the following best describes your level of completed education? (Education details must be included in your application.)
    • Master's Degree or above from an accredited college/university
    • Bachelor's Degree from an accredited college/university
    • Associate's Degree from an accredited college/university
    • One to two years of college credit (30 credit hours is equivalent to one year)
    • Less than 30 credits from an accredited college/university
    • High School Diploma or GED
    • None of the above
  2. * Do you have at least three years of full-time or part-time equivalent related experience? See Minimum Qualifications.
    • Yes
    • No
  3. * Briefly describe your experience referenced in the previous question. Do not enter "See Resume"

    (Open Ended Question)

  4. * Min Qual - Do you have three (3) years of Supervisory experience?
    • Yes
    • No
  5. * What certifications do you hold?

    (Open Ended Question)

  6. * How did you hear about this employment opportunity?
    • HERC
    • HigherEd Jobs
    • Hispanic Outlook
    • Indeed
    • Personal Referral
    • PGCC Website
    • Social Media (LinkedIn, Twitter, Facebook)
    • The Chronicle of Higher Ed
    • The Washington Post
    • Other: Please indicate below
    • Educause
  7. How did you hear about this employment opportunity? If you selected "Other" please indicate source:

    (Open Ended Question)

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter
  3. Letter of Recommendation 1
Optional Documents
  1. Transcripts
  2. Certifications - See Minimum Qualifications for type